Refund Policy

APEX ECOM SOLUTION provides professional services such as Amazon, Flipkart and Meesho account management, catalog and listing operations, advertising management, inventory support, performance monitoring and compliance assistance. These services involve dedicated allocation of time, tools and expert resources from the moment an engagement begins.

As such, fees paid for delivered services are generally non-refundable. This policy must be read together with the signed service agreement, which always prevails in the event of any conflict.

If an engagement is cancelled in writing before any onboarding, audit or service activity has commenced, APEX ECOM SOLUTION will refund the fees received for that engagement after deducting any direct third-party costs already incurred (for example, paid tools, sample purchases or advertising spend).

If an engagement is cancelled after onboarding and service work has begun, refunds are calculated on a pro-rata basis for the unused portion of the current billing cycle, less:

• Fees for services already rendered.
• Cost of work-in-progress deliverables (such as listings, A+ content, audits, creatives).
• Third-party costs and advertising spend already committed or incurred.
• Onboarding, setup and discovery fees, which are non-refundable.

The following are non-refundable in all cases:

• One-time onboarding, audit and setup fees.
• Advertising spend already billed by the marketplace.
• Fees for completed deliverables that have been shared with the client.
• Government taxes, GST, payment gateway charges and bank transfer fees.

Refund requests cannot be entertained on the basis of marketplace outcomes such as sales, search ranking, store reviews, listing approvals, advertising performance, suspensions or appeal results. These outcomes depend on multiple factors outside the direct control of APEX ECOM SOLUTION, including marketplace algorithms, competition, pricing, inventory, customer reviews and policy changes.

Refund requests must be submitted in writing to info.apexecomsolution@gmail.com with:

• Client name, GSTIN and registered email.
• Engagement / invoice reference.
• Reason for the request and supporting context.

Eligible requests will be acknowledged within five (5) business days and processed within fifteen (15) business days from acknowledgement. Approved refunds are credited to the original payment source.

Both parties will first attempt to resolve any refund dispute through good-faith discussions. Unresolved disputes will be governed by the dispute-resolution and jurisdiction clauses contained in the signed service agreement and in our Terms & Conditions.

APEX ECOM SOLUTION may revise this Refund Policy from time to time. The latest version will always be available on this page along with the "Last Updated" date.