Privacy Policy

We collect information that is necessary to deliver our marketplace management services and operate this website. The categories include:

• Business identification details such as company name, GSTIN, legal entity name, registered address and authorized signatory information.
• Contact information including names, email addresses, phone numbers and WhatsApp identifiers of point-of-contact personnel.
• Marketplace account information shared by you to enable managed services, including seller IDs, brand registry references, store names and category enrollments.
• Operational data such as listings, catalog content, ad reports, sales reports, invoices, shipment logs and performance dashboards used to deliver and review services.
• Financial information required to raise invoices and collect fees, including billing address, GST registration and bank transfer references. We do not store full card numbers.
• Website usage data including IP address, browser type, device information, pages viewed, referring URL and timestamps collected through standard analytics.

We do not knowingly collect any personal information from individuals under the age of 18.

Information is processed strictly for legitimate business purposes that include:

• Delivering contracted marketplace management services such as account management, listing optimization, catalog operations, advertising, inventory tracking and reporting.
• Communicating service updates, performance reports, recommendations and operational notifications.
• Responding to enquiries received via our website forms, email, phone or WhatsApp.
• Raising invoices, processing payments, maintaining statutory financial records and complying with tax laws applicable in India.
• Improving our website, services, training material and internal processes.
• Detecting and preventing fraud, abuse, unauthorized access and policy violations.

Where you authorize APEX ECOM SOLUTION to access your Amazon Seller Central, Flipkart Seller Hub, Meesho Supplier Panel or any other marketplace account, the access is provided strictly under the role-based permissions allowed by the respective marketplace.

We do not request, store or share your personal marketplace login passwords. Wherever the marketplace supports it, we operate through invited sub-user permissions, multi-factor authentication and read or limited-write roles aligned to the scope of services.

All managed activity inside your marketplace account is performed in accordance with the marketplace's own terms of service. You remain the sole legal owner and accountable seller of record on every marketplace.

We do not sell, rent or trade your personal information. We share limited information only in the following circumstances:

• With internal team members and assigned account managers strictly on a need-to-know basis.
• With trusted service providers (for example cloud storage, communication tools, accounting software) bound by confidentiality obligations and engaged solely to support our services.
• With marketplaces and authorities where disclosure is required to comply with a legal obligation, court order, regulatory request or to protect rights, property and safety.
• In connection with a corporate transaction such as a merger, acquisition or business reorganization, in which case the receiving party will continue to honour this Policy.

We apply reasonable administrative, technical and physical safeguards to protect information from unauthorized access, alteration, disclosure or destruction. Measures include:

• Role-based access control with least-privilege principles.
• Use of multi-factor authentication on internal tools and marketplace panels wherever supported.
• Encrypted communication channels and password-protected work environments.
• Non-disclosure agreements (NDAs) signed by all employees and authorized contractors.
• Regular reviews of access rights, removal of inactive accounts and secure off-boarding processes.

While we maintain industry-standard safeguards, no internet-based system can guarantee absolute security. You are responsible for keeping your own credentials confidential.

Client data is retained for the duration of the engagement and for a reasonable period thereafter to comply with legal, tax, accounting and audit obligations under Indian law. Once retention requirements are fulfilled, data is securely deleted or anonymized.

Website analytics data is retained in aggregated form for service-improvement purposes and is not used to personally identify visitors.

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of your information, subject to our legal and contractual obligations.
• Withdraw consent for non-essential communications at any time.

To exercise any of these rights, contact us at info.apexecomsolution@gmail.com. We will respond within a reasonable timeframe.

Our website uses standard cookies and similar technologies to remember preferences, secure sessions and understand site usage. You can control cookies through your browser settings; disabling them may affect certain features.

Our website may contain links to third-party platforms such as Amazon, Flipkart, Meesho and WhatsApp. We are not responsible for the privacy practices or content of those external services. Please review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. Updates will be posted on this page along with a revised "Last Updated" date.

For any questions or concerns about this Privacy Policy, please reach out to:

APEX ECOM SOLUTION
R.P.S MORE, Patna, Near Cafe Hideout, Bihar, India
Email: info.apexecomsolution@gmail.com
Phone / WhatsApp: +91 6207046505